Customer Service Representative (Part Time)
Part-Time Opportunity in Malden, MA
Primary Details
- Benefits: A competitive part-time compensation package.
- Stable part-time work with a friendly Malden team and clear expectations.
- Core objectives involve your professional skills in a part-time capacity in Aviation.
- Required Experience: No prior experience necessary.
- Pay: $21-$27/Hour (approx. $29.5k/Year)
- Worksite: Malden, MA
- Employer: United Airlines (Hiring for part-time roles in Malden)
- Part-Time Job in Malden: Customer Service Representative
- This part-time role in Malden is an excellent opportunity for professionals skilled in relevant skills.
- Our United Airlines part-time team in Malden, MA is growing.
- Benefit from working part-time in Malden, a key hub for the Aviation industry.
Lead the Way in Aviation Hospitality
About United Airlines & The Role
At United Airlines, our motto is "Good Leads The Way." We are looking for highly motivated, energetic professionals to join our terminal operations team as a Part Time Customer Service Representative. If you are searching for dynamic, on-site airport jobs that offer the perfect balance of a part time schedule and incredible corporate benefits, this is the ultimate opportunity. As the face of our airline, you will be stationed directly in the bustling airport terminal, ensuring that thousands of travelers begin their journeys with exceptional care, precision, and warmth.
Employee Testimonials & Culture
Working a part time schedule in the aviation industry is widely considered one of the best-kept secrets for work-life balance and travel perks. One of our current representatives recently shared in a company review: "This part time role is absolutely incredible. I get to interact with people from all over the world right here in the terminal, and the flexibility allows me to manage my family life. Plus, the standby travel benefits mean I can fly globally on my days off. It is by far the most rewarding customer service job I've ever had." United is deeply committed to fostering an inclusive, high-energy environment for all on-site staff.
Comprehensive Daily Responsibilities
- Ticketing & Lobby Navigation: Welcome guests as they enter the terminal. Utilize advanced airline reservation software to swiftly process check-ins, issue boarding passes, collect ancillary baggage fees, and verify complex international travel documents.
- Gate Dispatch & Boarding: Take command of the boarding gate. Make clear, authoritative public address announcements, manage the flow of passenger boarding groups, and seamlessly operate the jet bridge to connect the terminal to the aircraft.
- Irregular Operations (IROP) Management: Act as the primary problem-solver during weather delays or cancellations. Rebook distressed passengers with empathy, distribute meal or hotel vouchers, and maintain a calm, reassuring presence in a high-stress environment.
- Security & Compliance: Enforce all strict FAA and TSA security regulations. Audit carry-on baggage sizes, ensure cabin weight limits are respected, and meticulously verify passenger identities before flight departure.
Unmatched Part Time Benefits
We believe our part time employees deserve dominant, industry-leading rewards:
- Global Flight Privileges: Unlimited standby travel across our massive worldwide network for you and eligible family members.
- Financial Prosperity: Competitive hourly base pay with opportunities for performance bonuses and participation in our 401(k) matching program.
- Health & Wellness: Access to comprehensive medical, dental, and vision insurance options specially designed for part time team members.
Requirements
- Must be 18 years of age or older with a High School diploma or equivalent.
- Must be willing to work entirely on-site in a highly active airport terminal environment (no remote work).
- Exceptional interpersonal skills with the ability to stand, walk, and assist passengers for the duration of your shift.
Frequently Asked Questions
How much does the Customer Service Representative position pay at United Airlines?
This Customer Service Representative role offers $21 - $27. Actual pay varies by airline, base, seniority, and shift; airline roles may also include per diem and flight-hour pay.
Where is this Customer Service Representative job located?
This position is based at or near Malden, MA. Check the job details for the exact airport, terminal, or facility within Malden.
Do you get free or discounted flights with this job?
Most airline positions include flight travel privileges — free or heavily discounted standby travel for you and eligible family members, plus reciprocal discounts on many other airlines. Benefits and eligibility vary by airline and grow with seniority.
Do I need experience to apply for this Customer Service Representative job?
Many airport and airline roles like this are open to entry-level applicants, and United Airlines provides paid training. Strong customer service, reliability, and the ability to pass a background check matter most. Technical roles (pilot, mechanic) do require specific certificates.
What benefits does United Airlines offer for this position?
Benefits typically include medical, dental, and vision coverage, a 401(k), and paid time off for full-time roles — plus flight travel privileges for airline-employed staff. Eligibility can depend on full- vs. part-time status; confirm details with United Airlines.
Is this Customer Service Representative job remote or work-from-home?
Many airline reservations and customer service roles are remote or hybrid after training, while others are based at a call center or airport. This listing mentions remote or work-from-home options — confirm the setup and any home-office requirements with United Airlines for this Malden position.
