(Part Time) Passenger Service Agent
Local Part-Time Job Overview: Holland
Position: Passenger Service Agent (Part-Time, based in Holland) Employer: Southwest Airlines (Hiring for part-time roles in Holland) Worksite: Holland, MI Career Level: Junior / Trainee (Perfect as a first part-time job).
Part-Time Salary: $17-$21/Hour (approx. $23.1k/Year) Benefits: A competitive part-time compensation package. Excellent work-life balance for part-time staff in Holland.
Responsibilities
This part-time position centers on your professional skills within the Aviation space in Holland.
- This part-time role in Holland is an excellent opportunity for professionals skilled in relevant skills.
- Our Southwest Airlines part-time team in Holland, MI is growing.
- Benefit from working part-time in Holland, a key hub for the Aviation industry.
Deliver Legendary Hospitality on the Ground
About Southwest Airlines & The Role
Southwest Airlines is famous for a culture built on a "Servant's Heart" and a "Fun-LUVing Attitude." We are actively searching for a Part Time Passenger Service Agent to bring that legendary hospitality to our airport terminal operations. If you are passionate about helping others and are seeking part time customer service jobs that offer thrilling, fast-paced, and fully on-site work environments, your search ends here. You will be the crucial link between our customers and their final destinations, ensuring every interaction is infused with warmth and efficiency.
Why Choose a Part Time Aviation Career?
Industry reviews consistently highlight Southwest as a premier employer. One recent employee testimonial captures the essence of this role: "Finding a part time job that actually respects your time while offering full flight benefits is rare, but Southwest delivers. I work my shifts at the ticket counter and the gate, interacting with amazing travelers all day, and then I use my flight perks to explore the country. This part time schedule is perfect for my lifestyle, and the team culture is unbelievably supportive."
Comprehensive Daily Responsibilities
- First-Class Lobby Assistance: Greet customers warmly as they enter the departures hall. Guide them through the self-service kiosk check-in process, expertly tag and route their checked luggage, and handle oversized sporting equipment or pet carriers with the utmost care.
- Seamless Gate Management: Take ownership of the boarding process. Deliver engaging, clear public announcements, efficiently verify passenger counts against the flight manifest, and coordinate closely with the ramp crew to guarantee on-time flight departures.
- Service Recovery & Empathy: Transform stressful travel disruptions into positive experiences. When weather or mechanical issues arise, you will actively rebook flights, provide transparent updates, and offer sincere empathy to frustrated passengers.
- Baggage Claim Resolution: Stationed occasionally in the arrivals hall, you will assist customers with delayed or damaged luggage, utilizing global tracking systems to reunite passengers with their belongings quickly.
Exceptional Part Time Rewards
We take care of our people so they can take care of our customers. Your part time benefits package includes:
- Free Travel: Fly for free on Southwest Airlines (standby) and enjoy heavily discounted travel on global partner airlines.
- ProfitSharing: Be a true part of our success. We share our financial wins directly with our employees through our legendary ProfitSharing program.
- Retirement Matching: Build your future with an aggressive 401(k) company match.
- Wellness & Support: Access to comprehensive Employee Assistance Programs (EAP) and health benefit options.
Requirements
- Must be at least 18 years of age and possess a High School diploma or GED.
- Ability to work a flexible part time schedule, which will include rotating shifts of early mornings, late evenings, weekends, and holidays.
- Must be capable of repeatedly lifting and maneuvering luggage up to 50 pounds.
- This role is 100% on-site at the airport (no remote options available).
Frequently Asked Questions
How much does the Passenger Service Agent position pay at Southwest Airlines?
This Passenger Service Agent role offers $17 - $21. Actual pay varies by airline, base, seniority, and shift; airline roles may also include per diem and flight-hour pay.
Where is this Passenger Service Agent job located?
This position is based at or near Holland, MI. Check the job details for the exact airport, terminal, or facility within Holland.
Do you get free or discounted flights with this job?
Most airline positions include flight travel privileges — free or heavily discounted standby travel for you and eligible family members, plus reciprocal discounts on many other airlines. Benefits and eligibility vary by airline and grow with seniority.
Do I need experience to apply for this Passenger Service Agent job?
Many airport and airline roles like this are open to entry-level applicants, and Southwest Airlines provides paid training. Strong customer service, reliability, and the ability to pass a background check matter most. Technical roles (pilot, mechanic) do require specific certificates.
What benefits does Southwest Airlines offer for this position?
Benefits typically include medical, dental, and vision coverage, a 401(k), and paid time off for full-time roles — plus flight travel privileges for airline-employed staff. Eligibility can depend on full- vs. part-time status; confirm details with Southwest Airlines.
What are the shift hours like for this job?
Airports run 24/7, so this role can include early mornings, nights, weekends, and holidays, often on a rotating or reserve schedule. Some shifts add differential pay. Confirm the specific schedule for this Holland position when you apply.
