Airport Customer Service Agent

Falmouth Role Highlights

Snapshot

• Job Title: Airport Customer Service Agent (Flexible Hours in Falmouth)
• Pay Rate: $20-$27/Hour (approx. $24.6k/Year)
• Location: Falmouth, MA
• Apply your Excellent communication and interpersonal skills skills in a flexible Falmouth environment.
• Excellent work-life balance in Falmouth.
• Experience: No experience required (Training provided).
• Hiring: Turkish Airlines
• Benefits: Employee discounts and perks (where applicable).
• This Falmouth-based role is an excellent opportunity for professionals skilled in Excellent communication and interpersonal skills.
• Our Turkish Airlines team in Falmouth, MA is growing.
• Benefit from working in Falmouth, a key hub for the Airlines, Aviation, Customer Service, Hospitality, Ground Operations industry.

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Join Turkish Airlines, the airline that flies to more countries than any other, as an Airport Customer Service Agent at our Chicago (ORD) station. As a member of our ground staff, you will be the first point of contact for our passengers, embodying our brand promise of 'Widen Your World' with exceptional hospitality from the ground up. This role is crucial to our operation, ensuring a seamless, positive, and efficient airport experience for our international clientele. You will be a key representative of our brand, facilitating a smooth journey from check-in to boarding. Core Responsibilities: Your primary duty is to provide exceptional customer service to all passengers. You will handle check-in procedures, verify travel documentation, and issue boarding passes. You will also manage gate assignments, make boarding announcements, and assist passengers with special needs. This role involves problem-solving, re-booking passengers during delays, and coordinating with flight crews and ramp staff to ensure on-time departures. Qualifications & Requirements: We seek professional and patient individuals. Applicants must be at least 18 years old and possess the legal right to work in the United States. A High School Diploma or GED is required. At least one year of experience in a face-to-face customer service role (airline, hospitality, or retail) is mandatory. Fluency in English is required; fluency in Turkish or another language is a major advantage. Candidates must be able to work flexible shifts, including nights and weekends, and must pass a background check. Training & Work Schedule: Paid, on-the-job training will be provided at our Chicago (ORD) station. This position requires full flexibility to work a variable roster, including early mornings, nights, weekends, and holidays, in line with our flight schedules. Compensation & Benefits: We offer a competitive hourly wage, with an estimated range from $22.00 to $30.00 per hour, based on experience. Our comprehensive benefits package includes medical, dental, and vision insurance, a 401(k) retirement plan, paid vacation, and extensive travel privileges on Turkish Airlines and all Star Alliance partner airlines.